Privacy Policy

Information We Collect

When you work with us or use our services, we collect different types of information depending on what you're doing. Here's what that looks like in practice.

Information You Give Us Directly

When you reach out through our contact form or sign a project agreement, you share basic details with us:

• Your name and company name
• Email address and phone number
• Project requirements and business objectives
• Payment and billing information for active projects
• Communication preferences and feedback

Technical Information We Gather

Our website collects standard technical data that most sites gather. This helps us understand how people use our site and where things might be broken:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Referring website or source

App Development Data

If we're building an app for you, we might need access to certain business data to make sure the app works properly. We only collect what's necessary for the project scope, and we always discuss this upfront.

How We Use Your Information

We're not in the business of selling data. We use what you share with us to deliver good service and build apps that work.

Data Storage and Security

Your information is stored on secure servers in Australia. We use industry-standard encryption and security measures, but we're also realistic about technology.

No system is completely bulletproof. We do everything reasonable to protect your data, including regular security audits and access restrictions. Only team members who need access to complete their work can view client information.

How Long We Keep Your Data

We keep project-related information for seven years after project completion, which aligns with Australian tax and business record requirements. Contact form inquiries that don't turn into projects are kept for two years.

If you want us to delete your information sooner, just ask. We'll do it unless we have a legal obligation to keep it.

Sharing Your Information

We share your data in very limited circumstances, and we're upfront about when that happens.

Third-Party Services

We work with a few trusted service providers who help us run our business:

• Cloud hosting providers for website and data storage
• Payment processors for handling transactions
• Email services for client communication
• Project management tools for collaboration

These providers only get access to the information they need to do their job, and they're contractually required to protect it.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government request. If we can legally tell you this is happening, we will.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of the personal information we hold about you. Send an email to info@apiwisevoltis.com with "Data Access Request" in the subject line. We'll provide this within 30 days, free of charge.

Correct Your Information

If something we have on file is wrong or outdated, let us know and we'll fix it. This usually takes just a few days.

Delete Your Information

You can ask us to delete your personal information. We'll do this unless we have a legal reason to keep it, like tax records or active project contracts.

Withdraw Consent

If you previously agreed to receive updates or marketing emails, you can change your mind anytime. There's an unsubscribe link in every email, or just reply and tell us to stop.

Cookies and Tracking

Our website uses cookies, which are small files stored on your device. We use them to remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Analytics cookies that help us understand visitor behavior
• Preference cookies that remember your settings

You can disable cookies in your browser settings, though some parts of the website might not work as smoothly if you do.

Changes to This Policy

We update this policy occasionally when our practices change or when laws require it. When we make significant changes, we'll post a notice on our website and update the date at the top of this page.

For active clients, we'll send an email notification if changes affect how we handle your project data.

International Data Transfers

We primarily store data in Australia. Sometimes we work with international service providers, particularly for cloud infrastructure. When this happens, we make sure those providers meet Australian privacy standards through contractual agreements.

If your project specifically requires data to stay within Australian borders, tell us upfront and we'll make arrangements.